Troubleshooting tips for message delivery
Oh no! One of your advertisers is having issues sending messages. Before panicking, try these common troubleshooting tips:
- Check if the advertiser has enough credits to send messages.
- Check if your administrator account has enough credits. If the advertiser has enough credits but you don't, then they won't be able to send messages. These advertiser credits come from your administrator account.
- Check if the advertiser account is blocked, frozen, or disabled.
Have a Great Week!